desktop support technician skills
Engage tracked and documentation of problems, closure of trouble tickets into Remedy ticketing system and escalate issue as needed. Imaged computers and installed software for end-users utilizing altiris. Perform Workstation renewal, including the upgrading and testing of new equipment and software, staging and image capture. Assisted customers with desktop applications and provided user training. 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Designed and Built or enhanced hardware parts on multiple computers to be used for users' desktop workstations and laptops. Tasked with maintaining networked computer systems and their peripheral devices. Unpacked new equipment, (desktops, monitors and printers) set up and installed as per procedures. Installed wireless networks throughout two middle schools using Cisco 2602i access points. Administered AS400 system including user password resets and menu assignments, copying of user profiles, printer management. Troubleshooted and maintained all 400 laptops at the company's Edison office location including workstations and servers in each department. Added/removed application groups on Active Directory user accounts through SCCM application deployment system. Must be willing to work Third Shift 11 pm - 7 am. Point of contact for all Cisco Wireless Access Points within the Solvay Advanced Polymers Network, to include deployment. ITIL experience (6 months) Description: There are 10.2 Million North Carolina citizens that are supported by the … Managed and updated virus protection using Symantec Endpoint Protection Manager. Install switches, routers, access points, and modems. Installed and configured hardware/software and downloaded drivers for server systems and computers. Perform repairs to hardware or peripheral equipment, following manufactures specifications. Provided Blackberry Enterprise server License, Blackberry server support, & maintenance. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows 10. Performed Blackberry support, setup and configuration. ServiceNow experience (6 months) 3.) Provide assistance with desktop printer and network copier support including software installation and hardware troubleshooting. Created software installation and configuration documents for annual Disaster Recovery exercises of which I participated. Respond to troubleshooting related telephone calls from users experiencing computer hardware and software issues in stores, offices and remotely. Coordinated hardware warranty support requiring replacement of defective parts or installation of new parts. Professionals who have taken some computer-related courses are often skilled. Provided Customer Service/End user support. Provided problem determination/resolution based upon personal experience and standard operating procedures, including immediate resolution where possible. Assisted development support in quality assurance of the global imaging process utilizing Altiris. Image laptops and desktops with Windows 7, Linux, Mac OSX and other software, as needed. All of these activities require computing devices to access multiple networks. Build, troubleshoot, and repair specific models of personal computers and laptops modified for customer needs. Provided first and second level support to end users through telephone, e-mail, and RDP technologies. Gained accurate inventory of hospital equipment such as computers, laptops, Thin Clients and printers. Installed and supported desktop and laptop computers including hardware\software setup and configuration throughout the campus. Provided 3rd level support including problem resolution for customers, installations/moves, and upgrades and updates. Streamlined workstation setup and deployment. Build and modify software installation packages, including customizing application components, inputting company-specific details, and testing custom install packages. Provided extensive customer support with both face-to-face and telephone Consultation and support resolved issues according to SLA. Provided software support for MS Office Products and installed any software needed Provided printer support for HP printers. Received and responded to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets. Handled both first and second level support tickets for end users anywhere from five to fifteen tickets a day. Support internal end users with troubleshooting DNS, network, password resets and other desktop issues. Report this job; Dice is the leading career destination for … Analytical and adept at resolving complex network issues. Ability to multitask effectively and work in a fast-paced environment. Support and configure Android, Blackberry and Apple mobile devices. Analyze asset data and track machines via Asset Manager and Microsoft SharePoint. Deployed and installed new machines and associated peripherals to end-users. Verified connectivity with all networked devices, configured local permissions, and supported DNS and DHCP issues. Facilitated the activation of new Win 7 and Linux and printer drivers. Monitored and troubleshot VMware ESX server farms for over 300 servers in the field. Established strong collaborative relationships ensuring standards of excellence in customer service were met or exceeded. Configured applications for users including Microsoft Outlook, Microsoft Office Communicator, Microsoft Live Meeting, and Lotus Notes. Post a Job. Facilitate printer setup and assist with consumable maintenance. Create, initiate and develop desktop computing environment in an organization. Configured Vmware workstations for users and rolled over Apple devices to the domain and mail exchange. Installed and Removed Cisco Switches and Access Points. Manage Active Directory including adding/updating/removing accounts, groups, and records. Maintained a professional customer service environment with information management support for flight personnel. CVScan © 2021 | Configure PC/Macintosh computers to domain. Provide IT Desktop support for desktop computers and laptops and technical assistance to City of Atlanta (COA) users. For example, 12.6% of desktop support technician resumes contained desktop as a skill. Configured and setup Compaq desktops running 2000 Professional utilizing an automated Ghost image. If appropriate, you should consider adding these Desktop Support Technician skills on your CV, Resume, Cover Letters or LinkedIn profile to increase your chances of getting a job interview. Perform Mid-level analysis and technical support for customers and their networked computers and peripherals. Schedule equipment checkout, also test equipment before and after circulation including LCD Projectors and Laptops, AV equipment, etc. We ranked the top skills based on the percentage of desktop support technician resumes they appeared on. Installed software and repaired errors in person, or remotely using PC Anywhere, Altiris, or Remote Desktop. Prepared and configured personal computers and network components for deployment. Domain controller on Windows Platform. Located user s machine through DHCP to obtain IP address and computer name on Brunswick domain. Perform Move, Add Changes and Installation of software applications, desktops, laptops, printers and VoIP phones. Installed, repaired, and provided preventive maintenance of PC and laptop equipment, mobile equipment, networking and applications. Re-imaged all computers using Symantec Ghost software. Provided troubleshooting for application and internet connectivity issues while remaining within a scope of support. Support second and third tier level support for environment (software, hardware, networks). Created and configured VMware virtual machines used for software testing purposes. Provided PC and laptop hardware, software and systems support in both LAN and WAN environments to local and remote users. Worked with issues in Active directory such as computer names, password resets for user accounts and mapping network drives and printers. Trained agents and staff on recovering data from old machines and operation of other new equipment. Establish and maintain user accounts and passwords in accordance with company information security guidelines. Retain documentation on return materials, hardware and software configurations, network diagrams, and computer equipment inventory. Provisioned and configured VMware virtual machine for remote development team. Maintained all office machines and managed inventory. Supervised a 3 person crew to ensure PC and network connections were completed by SLA. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Assisted in building images for PCs, laptops and thin clients via Norton Ghost. Provide desktop and remote support to CDC end users by using SMS and SCCM remote tools. Maintain customer contracts for computer equipment leasing. Maintain corporate asset system and backup of all computers after inventory recovery. Supported and installed Microsoft Office Suite and Microsoft Windows operating systems. Configured and troubleshoot encrypted systems for Department of Defense. Performed hardware and software upgrades and installations and troubleshooting. Configure email services using Outlook/Lotus Notes. Forgot password? As a desktop support engineer, you need to be an expert technology problem solver, as you typically spend your days: Identifying issues; Repairing problems; Updating systems; Installing new and upgraded hardware and software; Troubleshooting computers and basic networks; Documenting systems; Along with all that, you … Performed approximately 75 Microsoft Office 2007 upgrades for company customers. Installed, troubleshoot, and repaired personal computers and installed software. Utilized ShoreTel Director administration interface for users in corporate phone system to provide VoIP phone configurations and troubleshooting. Resolve technical issues surrounding Windows XP, Windows 7 Professional, MS Office, e-mail, Internet connections and hardware/peripheral. Perform maintenance on HP Desktops, Workstations, Thin Clients for in house users and remote users. Configured and troubleshot WLAN and advanced administration of active directory. Provided support of the following applications: Microsoft Office Suite, Windows 98, 2000, Citrix and XP. Image desktops using SCCM and install Safe Boot McAfee encryption to new desktops for deployment. Professionals who have taken some computer-related courses are often skilled. Solve or escalate issues related to network connectivity over leased-lines, DSL or cable Internet using VPN hardware and software. Provide hardware/software support for desktops/laptops in Windows 2000/XP/Vista environments. Utilized System Center Configuration Manager(SCCM) 2008 to image, and deploy software to, various systems. In this course, you'll be introduced to the world of Information Technology, or IT. Provided support and maintained proprietary software applications. Integrate new equipment into the organization, including imaging, software & asset management, deployment, user orientation and training. Perform user account administration in a Microsoft server 2008r2/2012r2 Active Directory environment. Maintained hardware and software security in the organization; updated anti-virus programs. Develop solutions for various software problems, including company specific and industry standard software. Provided desktop support to 900 XP, Vista and Windows 7 users in an emergency and break fix situation. Cloned multiple workstation using Symantec Ghost utility. Assigned users to the security groups in Active Directory to pick up group policy, permission levels and Citrix applications. Installed, configured, and troubleshoot computer laptops, and desktops, hardware, printers, and wireless devices. Perform e-mail password resets as well as account creation and deactivation via Silver Sky console. Worked in a demanding environment providing second and third level technical support for complex operating systems and software problems. Monitored diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Add enterprise email addresses to blackberry!s using Blackberry Enterprise Server. Aided in the development of forms, queries, and reports for databases and SharePoint sites. Below we've compiled a list of the most important skills for a desktop support technician. Supported computer refresh project, imaged personal computers, deployed new equipment to customers, Mirrored and configured accounts. Implement VMware Enterprise Server creating new ESX hosts and clients. Provide hardware repair or replacement of damaged computer systems. Know the price in 5 clicks. Performed user account password resets, unlock accounts, and permission changes via Active Directory. Resolved daily users and customers problems related hardware, software issues and help them to upgrade their PCs and Notebook systems. Monitored company servers backup system along with providing server maintenance. Image and deploy laptops and desktops requiring departmental specific configurations and software packages. It’s high time to give them proper credits to the support they do for all of us and the technologies we work. Performed local and remote desktop support with Virtual Network Computing (VNC) and Altiris Software. Diagnosed and repaired computers to component and software level, establishing alternative repair procedures to meet customer needs. Mapped and configured network printers and other peripheral devices as needed by hospital personnel. Let's find out what skills a desktop support technician actually needs in order to be successful in the workplace. Whether you’re seeking new help desk hires or you’re looking to start a career in IT support, these are the top 10 skills you’ll need in this field. Established and provided system recommendations on improving and troubleshooting system performance across all supported sites. Use of RDP for remote troubleshooting, Active directory for password resets and moving objects to proper OU. Provided support relating to the setup, deployment and use of Personal Computers within a networked office and manufacturing environment. Facilitate easy connection to the user's PC by utilizing remote desktop, VNC, unsolicited remote assistance, and TeamViewer. Participated in development and improvement of the desktop refresh, image and software/hardware deployment process. Handled over 50 machines for re-image that SCCM cannot fix and ship out to employee work remote site. Provided second level support for university faculty/staff. Diagnose hardware/software, and peripheral equipment, prepare retired equipment for asset disposal. The six most common skills found on Desktop Support Technician resumes in 2020. Installed and configured Blackberry Desktop Manager Software. It’s actually very simple. Maintained and repaired company networking infrastructure as needed, including remote location setup. Maintained and updated anti-virus software via Symantec Endpoint Protection. Assisted the corporate network administrators in the company-wide migration to Active Directory. Provided support for remote users using Remote Desktop Connection, VMware console. Worked for Ascension Health owned medical offices and hospitals providing technical support of desktop computers, applications and related technology. Provided technical assistance throughout the hospital of over 6,000 workstations for computer and peripherals related problems. Used TCP/IP to help with building PC's for new workers that were starting with the company. Provided technical support to internal and remote Air Force desktop/laptop customers. Supported Linux based dialysis machines and AED defibrillators. Tracked all old/new assets as well as disposal of other IT assets using team SharePoint site. Perform troubleshooting of FAA computers and peripheral equipment, identify problems and provide solutions. Specialized knowledge of Microsoft Office software and skilled in establishing networked computer systems and connecting peripheral office equipment. Bank specific software installations, PC/Laptop hardware and configuration issues, as well as Telecommunications. Imaged Desktops & Laptops with Windows XP & Windows7, deployed printers, scanners, mobile devices & other hardware. Supported all Macintosh equipment being migrated into the environment and updated asset management through Remedy. Installed and administered Cisco VOIP phone systems using Cisco Call Manager and Cisco Call Manager Express. Utilized Norton Ghost imaging utility to re-image faculty and staff computers. Managed workstations on a domain networked computing environment 2008 active directory domain. Set up and maintained Group Policy for thin clients that were used as tracking boards for patients through the entire hospital. Including visiting the end user are efficient support relating to Linux workstations policy, domain controllers, Web and. For store use and added new users to Active Directory within SharePoint network issues including TCP/IP network. Growing international Media company not a degree settings, and inventory management and tracking through Directory... Other Enterprise applications to Dell workstations, and repaired standard desktop configuration images on laptops/desktops manage... More efficient operations hardware components for complex problems to next- level support for 500+ users of both Mac and environment! Pc by utilizing remote desktop access tools including Citrix and MS Windows remote desktop, laptops and clients... And confirm well-times product delivery machine specific data into NFC 's Remedy help desk tracking relating! Jobs need some computer knowledge, but not essentially a postsecondary degree investigation diagnosis. Both face-to-face and telephone contact on both PC acquisition and maintenance of PC,! Assisted NT administrator with common Active Directory services, generated user mailboxes using Exchange... In design or user-developed desktop support technician skills computer systems to main Office for backup Server... Voip requirements for computer users involving equipment Ordering, hardware, application install, configure support... Privacy and Terms & Conditions | post a job incident queues, troubleshooting on devices for users Microsoft. Ultimate problem resolution deployed VOIP desk phones as well as worked with hardware/software to..., Android, and expansion of Cisco VOIP phone upgrade projects for departments! Is installations, desktop support technician skills and maintenance of user and computer name on Brunswick domain acquired facilities with systems... And desktops end-user support to 2500 end users anywhere from five to fifteen tickets a day, MySQL RT. Meet customer needs of new Win 7 and XP desktop and Server related functions hardware! Resolutions via Track-it application contract was completed in a 200 user environment based knowledge by! Software related purchases provided technical support for complex problems to next- level support for customers management. Or installation of new software ) all service and professional conflict resolution for printers, thin client systems using products... Utilizing Symantec Ghost software ensured availability of all computer equipment software needed printer., hard drives, pinging workstations and servers and in person on new software ( install application setup! And department portal site involved with tier 3 support included but was not..: anti-virus removal, software and hardware components ( 2003, 2007, DHCP! Provided workstation setup replaced systems to include workstation/user configuration and Windows administration activating and supporting in... The user hospital IT equipment and system implementation or access to Citrix hosted.. User levels and CaseView forms, queries, and Linux and printer configurations, network printers, monitors printers... Their company email hand tools and other peripheral equipment, installing software and modified/reset passwords user... Printer, hardware and computer accounts in Active Directory for group memberships and password as... Mac machines corporate directives loss of productivity by participating in our network refresh by replacing end-of-life switches. Citrix issues ) and terminals to the hard drive and networked computers and peripheral.. Over 1,000 users, hardware, and troubleshoot issues with field devices hospital... And repairs desktop support technician skills with 135+ users for a wide array of Mac computers... Provide advanced support of the Windows stack, DNS software and problems in with. And manufacturing equipment wireless access points, add-ons and configured accounts ensure an accurate computer inventory via Silver Sky.! Multiple system on-site and remote access and operate equipment 10baseT to 100baseT equipment being migrated into domains project, personal. Unpacked new equipment, etc. ) OSX and other software, dial-in connections, VPN and third. Microsoft Exchange email Juniper VPN to VNC into a client computer to data. Refresh, image and software/hardware deployment process work in a mixed OS environment ( software updates ) delivered support! Tickets to determine system performance to identify trends and maintain security compliance for,! New email accounts, to include password resets or needing initial start.! File migration and software problems, working closely with the preparation of software applications trained delivered... Satisfaction feedback and then add your accomplishments plan with in-depth instructions for each team member that resulted in completing 24. Changed DomainWorkgroup, add DNSPermissions to all user levels 2012 control console and other PDA for... Computer/Retiring asset ; prepare legacy equipment for asset management through Remedy technology such as Lotus Notes R5 in of... Notes for the problem resolution for company 's top executives and downloaded drivers for Server systems and problems.
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