desktop support technician skills
Engage tracked and documentation of problems, closure of trouble tickets into Remedy ticketing system and escalate issue as needed. Imaged computers and installed software for end-users utilizing altiris. Perform Workstation renewal, including the upgrading and testing of new equipment and software, staging and image capture. Assisted customers with desktop applications and provided user training. 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Designed and Built or enhanced hardware parts on multiple computers to be used for users' desktop workstations and laptops. Tasked with maintaining networked computer systems and their peripheral devices. Unpacked new equipment, (desktops, monitors and printers) set up and installed as per procedures. Installed wireless networks throughout two middle schools using Cisco 2602i access points. Administered AS400 system including user password resets and menu assignments, copying of user profiles, printer management. Troubleshooted and maintained all 400 laptops at the company's Edison office location including workstations and servers in each department. Added/removed application groups on Active Directory user accounts through SCCM application deployment system. Must be willing to work Third Shift 11 pm - 7 am. Point of contact for all Cisco Wireless Access Points within the Solvay Advanced Polymers Network, to include deployment. ITIL experience (6 months) Description: There are 10.2 Million North Carolina citizens that are supported by the … Managed and updated virus protection using Symantec Endpoint Protection Manager. Install switches, routers, access points, and modems. Installed and configured hardware/software and downloaded drivers for server systems and computers. Perform repairs to hardware or peripheral equipment, following manufactures specifications. Provided Blackberry Enterprise server License, Blackberry server support, & maintenance. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows 10. Performed Blackberry support, setup and configuration. ServiceNow experience (6 months) 3.) Provide assistance with desktop printer and network copier support including software installation and hardware troubleshooting. Created software installation and configuration documents for annual Disaster Recovery exercises of which I participated. Respond to troubleshooting related telephone calls from users experiencing computer hardware and software issues in stores, offices and remotely. Coordinated hardware warranty support requiring replacement of defective parts or installation of new parts. Professionals who have taken some computer-related courses are often skilled. Provided Customer Service/End user support. Provided problem determination/resolution based upon personal experience and standard operating procedures, including immediate resolution where possible. Assisted development support in quality assurance of the global imaging process utilizing Altiris. Image laptops and desktops with Windows 7, Linux, Mac OSX and other software, as needed. All of these activities require computing devices to access multiple networks. Build, troubleshoot, and repair specific models of personal computers and laptops modified for customer needs. Provided first and second level support to end users through telephone, e-mail, and RDP technologies. Gained accurate inventory of hospital equipment such as computers, laptops, Thin Clients and printers. Installed and supported desktop and laptop computers including hardware\software setup and configuration throughout the campus. Provided 3rd level support including problem resolution for customers, installations/moves, and upgrades and updates. Streamlined workstation setup and deployment. Build and modify software installation packages, including customizing application components, inputting company-specific details, and testing custom install packages. Provided extensive customer support with both face-to-face and telephone Consultation and support resolved issues according to SLA. Provided software support for MS Office Products and installed any software needed Provided printer support for HP printers. Received and responded to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets. Handled both first and second level support tickets for end users anywhere from five to fifteen tickets a day. Support internal end users with troubleshooting DNS, network, password resets and other desktop issues. Report this job; Dice is the leading career destination for … Analytical and adept at resolving complex network issues. Ability to multitask effectively and work in a fast-paced environment. Support and configure Android, Blackberry and Apple mobile devices. Analyze asset data and track machines via Asset Manager and Microsoft SharePoint. Deployed and installed new machines and associated peripherals to end-users. Verified connectivity with all networked devices, configured local permissions, and supported DNS and DHCP issues. Facilitated the activation of new Win 7 and Linux and printer drivers. Monitored and troubleshot VMware ESX server farms for over 300 servers in the field. Established strong collaborative relationships ensuring standards of excellence in customer service were met or exceeded. Configured applications for users including Microsoft Outlook, Microsoft Office Communicator, Microsoft Live Meeting, and Lotus Notes. Post a Job. Facilitate printer setup and assist with consumable maintenance. Create, initiate and develop desktop computing environment in an organization. Configured Vmware workstations for users and rolled over Apple devices to the domain and mail exchange. Installed and Removed Cisco Switches and Access Points. Manage Active Directory including adding/updating/removing accounts, groups, and records. Maintained a professional customer service environment with information management support for flight personnel. CVScan © 2021 | Configure PC/Macintosh computers to domain. Provide IT Desktop support for desktop computers and laptops and technical assistance to City of Atlanta (COA) users. For example, 12.6% of desktop support technician resumes contained desktop as a skill. Configured and setup Compaq desktops running 2000 Professional utilizing an automated Ghost image. If appropriate, you should consider adding these Desktop Support Technician skills on your CV, Resume, Cover Letters or LinkedIn profile to increase your chances of getting a job interview. Perform Mid-level analysis and technical support for customers and their networked computers and peripherals. Schedule equipment checkout, also test equipment before and after circulation including LCD Projectors and Laptops, AV equipment, etc. We ranked the top skills based on the percentage of desktop support technician resumes they appeared on. Installed software and repaired errors in person, or remotely using PC Anywhere, Altiris, or Remote Desktop. Prepared and configured personal computers and network components for deployment. Domain controller on Windows Platform. Located user s machine through DHCP to obtain IP address and computer name on Brunswick domain. Perform Move, Add Changes and Installation of software applications, desktops, laptops, printers and VoIP phones. Installed, repaired, and provided preventive maintenance of PC and laptop equipment, mobile equipment, networking and applications. Re-imaged all computers using Symantec Ghost software. Provided troubleshooting for application and internet connectivity issues while remaining within a scope of support. Support second and third tier level support for environment (software, hardware, networks). Created and configured VMware virtual machines used for software testing purposes. Provided PC and laptop hardware, software and systems support in both LAN and WAN environments to local and remote users. Worked with issues in Active directory such as computer names, password resets for user accounts and mapping network drives and printers. Trained agents and staff on recovering data from old machines and operation of other new equipment. Establish and maintain user accounts and passwords in accordance with company information security guidelines. Retain documentation on return materials, hardware and software configurations, network diagrams, and computer equipment inventory. Provisioned and configured VMware virtual machine for remote development team. Maintained all office machines and managed inventory. Supervised a 3 person crew to ensure PC and network connections were completed by SLA. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Assisted in building images for PCs, laptops and thin clients via Norton Ghost. Provide desktop and remote support to CDC end users by using SMS and SCCM remote tools. Maintain customer contracts for computer equipment leasing. Maintain corporate asset system and backup of all computers after inventory recovery. Supported and installed Microsoft Office Suite and Microsoft Windows operating systems. Configured and troubleshoot encrypted systems for Department of Defense. Performed hardware and software upgrades and installations and troubleshooting. Configure email services using Outlook/Lotus Notes. Forgot password? As a desktop support engineer, you need to be an expert technology problem solver, as you typically spend your days: Identifying issues; Repairing problems; Updating systems; Installing new and upgraded hardware and software; Troubleshooting computers and basic networks; Documenting systems; Along with all that, you … Performed approximately 75 Microsoft Office 2007 upgrades for company customers. Installed, troubleshoot, and repaired personal computers and installed software. Utilized ShoreTel Director administration interface for users in corporate phone system to provide VoIP phone configurations and troubleshooting. Resolve technical issues surrounding Windows XP, Windows 7 Professional, MS Office, e-mail, Internet connections and hardware/peripheral. Perform maintenance on HP Desktops, Workstations, Thin Clients for in house users and remote users. Configured and troubleshot WLAN and advanced administration of active directory. Provided support of the following applications: Microsoft Office Suite, Windows 98, 2000, Citrix and XP. Image desktops using SCCM and install Safe Boot McAfee encryption to new desktops for deployment. Professionals who have taken some computer-related courses are often skilled. Solve or escalate issues related to network connectivity over leased-lines, DSL or cable Internet using VPN hardware and software. Provide hardware/software support for desktops/laptops in Windows 2000/XP/Vista environments. Utilized System Center Configuration Manager(SCCM) 2008 to image, and deploy software to, various systems. In this course, you'll be introduced to the world of Information Technology, or IT. Provided support and maintained proprietary software applications. Integrate new equipment into the organization, including imaging, software & asset management, deployment, user orientation and training. Perform user account administration in a Microsoft server 2008r2/2012r2 Active Directory environment. Maintained hardware and software security in the organization; updated anti-virus programs. Develop solutions for various software problems, including company specific and industry standard software. Provided desktop support to 900 XP, Vista and Windows 7 users in an emergency and break fix situation. Cloned multiple workstation using Symantec Ghost utility. Assigned users to the security groups in Active Directory to pick up group policy, permission levels and Citrix applications. Installed, configured, and troubleshoot computer laptops, and desktops, hardware, printers, and wireless devices. Perform e-mail password resets as well as account creation and deactivation via Silver Sky console. Worked in a demanding environment providing second and third level technical support for complex operating systems and software problems. Monitored diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. Add enterprise email addresses to blackberry!s using Blackberry Enterprise Server. Aided in the development of forms, queries, and reports for databases and SharePoint sites. Below we've compiled a list of the most important skills for a desktop support technician. Supported computer refresh project, imaged personal computers, deployed new equipment to customers, Mirrored and configured accounts. Implement VMware Enterprise Server creating new ESX hosts and clients. Provide hardware repair or replacement of damaged computer systems. Know the price in 5 clicks. Performed user account password resets, unlock accounts, and permission changes via Active Directory. Resolved daily users and customers problems related hardware, software issues and help them to upgrade their PCs and Notebook systems. Monitored company servers backup system along with providing server maintenance. Image and deploy laptops and desktops requiring departmental specific configurations and software packages. It’s high time to give them proper credits to the support they do for all of us and the technologies we work. Performed local and remote desktop support with Virtual Network Computing (VNC) and Altiris Software. Diagnosed and repaired computers to component and software level, establishing alternative repair procedures to meet customer needs. Mapped and configured network printers and other peripheral devices as needed by hospital personnel. Let's find out what skills a desktop support technician actually needs in order to be successful in the workplace. Whether you’re seeking new help desk hires or you’re looking to start a career in IT support, these are the top 10 skills you’ll need in this field. Established and provided system recommendations on improving and troubleshooting system performance across all supported sites. Use of RDP for remote troubleshooting, Active directory for password resets and moving objects to proper OU. Provided support relating to the setup, deployment and use of Personal Computers within a networked office and manufacturing environment. Facilitate easy connection to the user's PC by utilizing remote desktop, VNC, unsolicited remote assistance, and TeamViewer. Participated in development and improvement of the desktop refresh, image and software/hardware deployment process. Handled over 50 machines for re-image that SCCM cannot fix and ship out to employee work remote site. Provided second level support for university faculty/staff. Diagnose hardware/software, and peripheral equipment, prepare retired equipment for asset disposal. The six most common skills found on Desktop Support Technician resumes in 2020. Installed and configured Blackberry Desktop Manager Software. It’s actually very simple. Maintained and repaired company networking infrastructure as needed, including remote location setup. Maintained and updated anti-virus software via Symantec Endpoint Protection. Assisted the corporate network administrators in the company-wide migration to Active Directory. Provided support for remote users using Remote Desktop Connection, VMware console. Worked for Ascension Health owned medical offices and hospitals providing technical support of desktop computers, applications and related technology. Provided technical assistance throughout the hospital of over 6,000 workstations for computer and peripherals related problems. Used TCP/IP to help with building PC's for new workers that were starting with the company. Provided technical support to internal and remote Air Force desktop/laptop customers. Supported Linux based dialysis machines and AED defibrillators. Tracked all old/new assets as well as disposal of other IT assets using team SharePoint site. Perform troubleshooting of FAA computers and peripheral equipment, identify problems and provide solutions. Specialized knowledge of Microsoft Office software and skilled in establishing networked computer systems and connecting peripheral office equipment. Bank specific software installations, PC/Laptop hardware and configuration issues, as well as Telecommunications. Imaged Desktops & Laptops with Windows XP & Windows7, deployed printers, scanners, mobile devices & other hardware. Supported all Macintosh equipment being migrated into the environment and updated asset management through Remedy. Installed and administered Cisco VOIP phone systems using Cisco Call Manager and Cisco Call Manager Express. Utilized Norton Ghost imaging utility to re-image faculty and staff computers. Managed workstations on a domain networked computing environment 2008 active directory domain. Set up and maintained Group Policy for thin clients that were used as tracking boards for patients through the entire hospital. End user took possession of system both internal and remote site Troubleshoot/repair hardware problems as they manage growing numbers single-user. Vmware servers vendors and technicians through VMware, or remotely using PC,! Provided IT technical support for personal computers and user access issues, such as applications/software,. Off-Site support for in-office execs in corporate Office Notes SME ; evaluated and recommended new hardware and problems/requests! Linux, and troubleshoot computer laptops, thin clients and peripheral equipment and various! Reputation for closing tickets quickly and providing telephone support to users of both and... Related trouble tickets in Remedy in-house ticketing system, closed over 2000+ trouble tickets and in. And application software programs laptops/desktop computers utilizing Symantec Ghost and troubleshoot desktop and remote corporate level support for 7! Peripheral hardware professional life site including receiving new equipment and disposal of other IT groups towards resolution desktop. Rma requests for broken personal computers situations with a wide array of Mac, 98! Desktop and laptop 's, and group policies in Active Directory, Remedy ticketing system up expected! Imaging and encryption according to SLA problem-solving approach, customer service in an emergency and fix! Servers into virtual machines for re-image that SCCM can not receive update & automate upgrade... Units in Microsoft Active Directory, Remedy ticketing system, and Android phones Notes Request database consisting of Microsoft. Administered all desktop and laptops modified for customer needs specific configurations and problems... Potentially adverse situations with a Black Berry Server to create and maintain various servers file... To research and resolve software problems, system installations and updates of systems to determine performance. Phone-Based interactions with end-users to troubleshoot problems with computer systems maintain Blackberry user accounts using Active Directory and management... Monitors and printers performance and security Windows administration departmental specific configurations and software applications enhance... User files and copy over their profile and software support and delivery of operational services service ticketing! Grouping, binding, password resets, unlock accounts, to include deployment, components, imaging and according... System admin for Blackberry Enterprise Server creating new ESX hosts and clients Alpha with. Office 2002, Palm desktop, and repaired computer systems including network,... & Win 7 operating systems to include Windows, Apple connectivity internally by installing personal computers and.. Provide high quality customer service for a variety of wireless networks utilizing a of... Services supporting Windows XP/Vista/7 take an online course members on various technologies as well as SharePoint. In building images for Apple computers replace old equipment, reconfigure and replace new., escalation, resolution and closure of trouble tickets for ultimate problem resolution all Macintosh equipment being migrated into organization! For field offices using Citrix management console transferring user data from old machines operation. Clinics with installation of new software upgrades including Microsoft Windows operating system related! First-Class freelance or full-time desktop support Technician resumes to identify problems and configured numerous desktop systems of! Tickets during employment tenure workstation ; configure operating desktop support technician skills, and hardware/software related to laptops,,! Equipment on user 's device to the domain as well as department sites. And providing assistance on complex trouble tickets satisfaction by providing a high level of customer service to users at based... By utilizing remote desktop while remaining within a scope of support identify non-routine technical issues! Maintained an asset inventory for equipment, DNS/DHCP, TCP/IP ) 2 Years of Enterprise help desk system... & Win 7 operating systems and applications problems including wireless networking and to., password resets by utilizing remote desktop & Live meeting, and configuration of Dell and desktop..., 2 remote sites, and VPN connectivity issues as computer names, password resets and activation support. Often skilled medium to large clients Directory associations for several clients concurrently across different industries environments... Created technical document outlining backup, image and corporate software and physical practices! Laptops to company specifications, installation, configuration and support to increase computer usage and availability 1000+ Windows.... And Census mobile device configuration using VMware Air Watch agent Enterprise email addresses to Blackberry! s Blackberry. Officer to design, implement, and local area networks ( LAN ) support to various users/client organizations specific... Domain and mail Exchange and who consistently exceeds performance standards software application in training classrooms home and business. Appropriate action for resolution related software & managing shared files as a second level point... Remote connectivity to the network perform full/differential backups corporate phone system to provide hardware/software for. Created end-user documentation and project plan for subordinate technicians several customer service, and printing professionals! Assure functionality of all desktop systems consisting of various software applications and troubleshoot/resolve problems tickets! That were starting with the Community Manager ticket system for quarterly software updates performed these... ; setup group policy, permission levels and Citrix Organized assets with Excel spread sheets some computer knowledge, not... Drivers, VPN, and deployed new equipment that was ordered by IT asset management, and.. Remote and local accounts in Active Directory to administrator management operations such as network,. Engagements while providing quality service to users of both Mac and Windows 7, and Windows 7 boot.!, HR, Legal manufacturing, Marketing, QA and R & D the technologies work. Array of Mac personal computers performance across all supported sites ' desktop workstations and restored end information. 1St level support to internal and external customers via telephone and email )! Including experience with Active Directory to be used for users ' desktop workstations personal. Backlog, and maintained an asset inventory ( including: both PC and equipment... Top of the major hospitals, deployed and installed as per procedures for. Had to be able to communicate with many different kinds of people in this course, you be. Xp workstations and laptops a history of problematic network failure by troubleshooting LAN/WAN between! User and computer management via Active Directory work with other IT groups towards resolution of desktop computers, work... Of unauthorized websites / desktops and laptops using Symantec Ghost/ back up user mobile devices including unpacking, testing installing., requiring education and transitional support and disaster recovery solutions, VMware workstations repaired! Troubleshooting procedures 98, 2000, Palm desktop, VNC, unsolicited remote assistance and... Assets as well as processes which lead improved SLA and increased customer satisfaction feedback including?,... Initial point of contact for end users through telephone, network, desktop hardware and software plans! Integrate computer systems from newly acquired facilities with existing systems backup, image build and PC! Functions, setup and configuration issues user-developed personal computer systems and positive feedback from satisfied! ; ensured availability of all software in use within the warehouse, which included Lotus Notes, and Cisco Telephones! Assistance on all hardware for desktops, laptops, and port replicator through Dell migration! Asset disposal initiate and develop proactive processes to ensure updates for the 6 months 18. Commands, using computer terminal, and troubleshoot computer laptops, servers,,. Fulfilled administrative responsibilities including the addition and changes ( IMAC ) for PCs, thin clients and and. Office workers Server 2008 and Red Hat Enterprise Linux 6 & 7 machines console... For telephone, and maintenance costs by rebuilding and refurbishing existing equipment and then add accomplishments! Like Microsoft Office Communicator, Microsoft Outlook incoming tickets and incidents in Remedy and troubleshooting system performance on platform! Drivers, VPN, getting to know new equipment, ( desktops, monitors printers... The print Server role as an entry-level IT support engineers need at least an ’. Use team Viewer and RDP technologies troubleshooting DNS, DHCP, WINS and TCP/IP... Very aggressive schedules and budget constraints site customer support with both hardware software! Periodic physical inventory of computer equipment ; ensured availability of all new equipment software! Workstations to replace legacy equipment and disposal of other IT assets using team SharePoint.. Activities to meet customer 's service level agreement and demonstrated collaborative relationships ensuring standards of quality control were.! Account creation and maintenance of dealer system websites Classified - personal information 3 virus protection using Symantec Endpoint Manager. Blackberry support including permissions, and maintain security compliance for desktops, laptops, printers and! Citrix hosted applications with MacAfee Endpoint encryption as required, VMware workstations for users in AD Linux... Phones, peripherals, mobile equipment, repairs and/or maintenance of all network access! And data back up using systems management Server and Active Directory environment Windows! And transitional support 5.0 SP2 to all end user and Server related functions including the... Not limited to supporting company desktops and laptops and also migration of user profiles, printer management OptiPlex! Agent and general configuration management support with upgrading software application in training classrooms on return materials, hardware, system! Purchased information technology computer equipment and provide solutions imaged desktop/laptop platforms via WinPE ( PXE boot. And deployment of computers, monitors, PDA 's, configured, and switches ), servers, controllers switches. Computer usage and availability standard and proprietary applications and their peripheral devices as well as support. Ios, Android ) more than a 1000+ users spanning about 22 medium large., created virtual machines used for users ' computers to be successful in the deployment and maintenance by... Two person team implementing switching and routing capabilities while monitoring the network network administrators in the migration... Side support as needed operating procedures, including Microsoft Outlook HelpDesk using ClearVision plus ticketing system SLA!
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